Salesforce Renewal
Details
- Supplier(s)
- Salesforce UK Limited
- Value
- £22,064,883
- Duration
- 5 years
- Topic
- Customer Relation Management software package
- Published
- 9 October 2025
- Source
- uk:find_a_tender
Tender description
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services. ## Contract award Title: Salesforce Renewal
Timeline
- Completed: Award published9 October 2025Current notice
- Completed: Award date9 October 2025
- Next: Contract expiry date29 October 2030in 4 years
About the buyer
United Utilities Water Ltd is the regulated water and wastewater utility for the North West of England, and buys through its own commercial department. Category managers within the commercial department oversee markets such as construction and engineering. Large infrastructure schemes, including the Haweswater Aqueduct Resilience Programme, go to tender as multi-party contracts.
Over the past 5 years, most of United Utilities Water Ltd's contract awards have been in architectural and engineering services, IT services and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov |
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