Awarded contract

NGO Guardian and Enquiries Management System

Details

Value
£517,013
Duration
8 years
Topic
Software implementation services
Published
20 January 2025

Tender description

This is a Contract Award Notice. The Care Quality Commission (CQC) on behalf of National Guardian Office (NGO) requires a new enquiries/case management solution (based on MS Dynamics 365) to fulfil four main business functions: 1. Log and Process Day to day Enquiries Management 2. Provide Guardians Registration Portal 3. Upload Registered Guardians Details to NGO Website 4. Anonymised Data Sets This procurement was undertaken through the CCS Software Design and Implementation Services Agreement (RM6193), following the Further Competition process. The Contract is awarded for a total period of 96 months. Total Awarded Value is maximum of all charges including all optional contract extensions. Contract Reference: CQC NGO 018

Timeline

  1. Completed: Award date8 November 2024
  2. Completed: Award published20 January 2025
    Current notice
  3. Next: Contract expiry date7 November 2032in 6 years

About the buyer

The Care Quality Commission buys as a central healthcare organisation through its commercial contracts team. Standard terms and conditions apply to most contracts.

A commercial pipeline lists larger upcoming procurements and is updated every six months. Pipeline notices cover opportunities expected within the next 18 months.

Over the past 5 years, most of the Care Quality Commission's contract awards have been in IT services, business services and education and training.

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Decision makers

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