Customer Contact Centre Cloud Platform
Details
- Supplier(s)
- KERV EXPERIENCE LIMITED
- Value
- £1,074,542
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 22 January 2025
- Source
- uk:contracts_finder
Tender description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Timeline
- Completed: Award date21 January 2025
- Completed: Award published22 January 2025Current notice
- Next: Contract expiry date20 January 2030in 3 years
About the buyer
London Borough of Enfield is the local authority for Enfield in north London, with a Procurement Services team in its Resources department providing commercial expertise across the council. Schools buy autonomously but must follow the council's procurement policies.
Over the past 5 years, most of London Borough of Enfield's contract awards have been in architectural and engineering services, business services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov |
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