Customer Contact Centre Cloud Platform
Details
- Supplier(s)
- KERV EXPERIENCE LIMITED
- Value
- £1,074,542
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 22 January 2025
- Source
- uk:contracts_finder
Tender description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Timeline
- Completed: Award date21 January 2025
- Completed: Award published22 January 2025Current notice
- Next: Contract expiry date20 January 2030in 3 years
About the buyer
London Borough of Enfield is the local authority for Enfield in north London, with a Procurement Services team in its Resources department providing commercial expertise across the council. Contracts are advertised and awarded in line with the council's contract procedure rules. Every procurement project above the quotation threshold runs through the London Tenders Portal. Bidders must also register on the government's Central Digital Platform, using a GOV.UK One Login account. Call-offs from frameworks let by contracting authorities are routed through the London Tenders Portal as well. Schools buy autonomously but must follow the council's procurement policies.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Enfield's contract awards have been in architectural and engineering services, business services and construction work.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-enfield.gov |
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