User Perception Survey
Details
- Buyer
- NPL Management Ltd
- Value
- £65,000
- Topic
- Laboratory, optical and precision equipments (excl. glasses)
- Published
- 18 September 2025
- Submission
- 3 October 2025
- Source
- uk:find_a_tender
Tender description
The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
Timeline
- Completed: Tender published18 September 2025Current notice
- Completed: Submission date3 October 2025
About the buyer
NPL Management Ltd runs the National Physical Laboratory, a public corporation sponsored by the Department for Science, Innovation and Technology. Professional services, IT equipment and software are bought through suppliers on frameworks with the Crown Commercial Service, the London Universities Procurement Consortium and Kent Commercial Services. Every tender goes through a supplier due diligence process, including the UK government's Supplier Questionnaire. Supplier vetting also draws on CreditSafe and Electronics Watch for financial and ethical checks. A partnering agreement with the University of Strathclyde and the University of Surrey supports its measurement science research.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of NPL Management Ltd's contract awards have been in laboratory and precision equipment, business services and architectural and engineering services.
Relevant CPV codes
- 38000000 · Laboratory, optical and precision equipments (excl. glasses)
- 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@npl-management-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@npl-management-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@npl-management-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@npl-management-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@npl-management-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@npl-management-ltd.gov |
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