IT Service Desk System
Details
- Buyer
- Electoral Commission
- Supplier(s)
- Freshworks Inc.
- Value
- £56,560
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 16 September 2025
- Source
- uk:contracts_finder
Tender description
The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.
Timeline
- Completed: Award date29 August 2025
- Completed: Award published16 September 2025Current notice
- Next: Contract expiry date28 August 2028in 2 years
About the buyer
The Electoral Commission is the independent body that oversees elections and regulates political finance in the UK, and buys as a central government organisation. The value of a contract decides whether the Commission asks for written quotes or runs a full competitive tender. Tender submissions must show financial, commercial and technical capability.
Over the past 5 years, most of the Electoral Commission's contract awards have been in research and development, business services and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@electoral-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@electoral-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@electoral-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@electoral-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@electoral-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@electoral-commission.gov |
176 similar open tenders
See more open tenders related to Software package and information systems.
- Open tender
Electronic Prescription Service
- Open tender
Digital Experience Platform
- Open tender
Multimedia Storage Replacement
- Open tender
Multimedia Storage Replacement
- Open tender
AT1594 - Selective and Additional Licensing
Related topics
Topics related to IT Service Desk System, ranked by notice volume.
- 27,993£1.7tn
Related buyers
Buyers similar to Electoral Commission.
- 1,794£172.3bn
- 511£243.7m
- 444£6.2bn
- 407£111.6m
- 396£699.4m
- 326£1.2bn
- 320£24.3bn
- 259£3.1bn
- 180£1.6bn
- 150£1.0bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.