Request for Information (RFI) For Translation Solution
Details
- Topic
- Foreign language translation software package
- Published
- 20 August 2025
- Source
- ie:e_tenders
Tender description
Revenue has a number of public offices that provide a walk in service for the public. As part of this service, Revenue customer service representatives are on the floor to direct customers to the relevant areas. To provide a more efficient and user-friendly process we are looking for a translation solution for our customer service representatives to use to help assist via a translation app/device in communication with customers where English would not be their first language, this would be in real time. This could be a handheld device or an app that can be downloaded on to a mobile device. The solution should be independent of the Revenue domain. Due to the confidential nature of the work Revenue undertakes all Revenue data must remain located within the EEA. All solutions must be GDPR-compliant.
Timeline
- Completed: Pre-tender published20 August 2025Current notice
About the buyer
The Office of the Revenue Commissioners is the Irish tax and customs authority. Those contracts are awarded under EU Directive 2014/24/EU. Contracts below the EU threshold are awarded under the National Public Procurement Guidelines. Past notices cover print, data capture, mobile device security and file storage supplies and services.
Over the past 5 years, most of the Office of the Revenue Commissioners's contract awards have been in software and information systems, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov |
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