RCH656 - Out of Hours Call Service
Details
- Buyer
- River Clyde Homes
- Topic
- Telephone-answering services
- Published
- 15 August 2025
- Submission
- 3 October 2025
Tender description
River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services. Lot 1: River Clyde Homes requires to procure the services of an experienced and competent company to provide an ‘Out of Hours’ telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in November, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation.
Timeline
- Completed: Tender published15 August 2025Current notice
- Completed: Submission date3 October 2025
About the buyer
River Clyde Homes is a housing association in Greenock with its own procurement team for every tender. Frameworks used include Scotland Excel, Procurement for Housing, the Scottish Procurement Alliance and the Government Commercial Agency. No approved supplier list is kept, and bids are scored on price, quality, contract management and community benefits. Regulated procurement follows the Procurement Reform (Scotland) Act 2014.
Over the past 5 years, most of River Clyde Homes's contract awards have been in construction work, architectural and engineering services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@river-clyde-homes.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@river-clyde-homes.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@river-clyde-homes.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@river-clyde-homes.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@river-clyde-homes.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@river-clyde-homes.gov |
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