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Expired contract

IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Details

Buyer
Maritime and Coastguard Agency
Supplier(s)
ILLUMINET SOLUTIONS LIMITED
Value
£147,500
Duration
9 months
Topic
IT services: consulting, software development, Internet and support
Published
6 August 2025
Source
uk:contracts_finder

Tender description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

Timeline

  1. Award date28 July 2025
  2. Award published6 August 2025
    Current notice
  3. Contract expiry date30 April 2026

About the buyer

The Maritime and Coastguard Agency is an executive agency of the Department for Transport, and buys as a central government agency for maritime and coastal search and rescue. Procurement follows the Department for Transport's process, using the Jaggaer portal for tender documents and bids. Smaller opportunities are advertised on Contracts Finder, with larger ones moving to Find a Tender. Crown Commercial Service frameworks are used where they fit the agency's needs. Specialist maritime technical and scientific services are sourced through dedicated frameworks instead. The Procurement Team sits within Commercial and Programmes at the agency's Southampton headquarters.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of Maritime and Coastguard Agency's contract awards have been in business services, IT services and software and information systems.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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