Out of Hours Call Handling Service
Details
- Value
- £2,200,000
- Topic
- Telephone network
- Published
- 24 July 2025
- Submission
- 19 September 2025
- Source
- uk:find_a_tender
Tender description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Timeline
- Completed: Tender published24 July 2025Current notice
- Completed: Submission date19 September 2025
About the buyer
Swaythling Housing Society Limited trades as Abri, a housing provider that owns and manages more than 58,000 homes. Abri runs its procurement through a dedicated procurement team. Abri asks suppliers not to cold call or request meetings to promote their business. Suppliers are vetted during procurement and anti-slavery clauses are included in contracts. Abri's standard terms and conditions apply to all opportunities unless agreed otherwise. Suppliers of any size are welcome, from micro enterprises up.
Over the past 5 years, most of Swaythling Housing Society Limited's contract awards have been in IT services, business services and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov |
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