Managed Services of the Humberside Police Salesforce and MuleSoft estate.
Details
- Supplier(s)
- Boxxe Limited
- Value
- £329,352.84
- Duration
- 3 years
- Topic
- Software programming and consultancy services
- Published
- 4 July 2025
- Source
- uk:find_a_tender
Tender description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements. ## Contract award Title: Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Timeline
- Completed: Award published4 July 2025Current notice
- Completed: Award date4 July 2025
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
The Police and Crime Commissioner for Humberside is a blue light body that holds Humberside Police's Chief Constable to account for force performance. Framework agreements, including vehicle recovery services, sit alongside these routes. The Commissioner sets Humberside Police's annual budget and the local policing precept.
Over the past 5 years, most of The Police and Crime Commissioner for Humberside's contract awards have been in IT services, software and information systems and construction work.
Relevant CPV codes
- 72200000 · Software programming and consultancy services
- 72300000 · Data services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-humberside.gov |
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