YPO - 001253 CRM Solution for YPO and Wider Public Sector
Details
- Buyer
- YPO
- Topic
- Customer Relation Management software development services
- Published
- 26 June 2025
- Submission
- 28 July 2025
- Source
- uk:procontracts
Tender description
YPO are looking for a Supplier to be appointed onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. In addition to the above, YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2) following a Competitive Tendering Procedure for the provision of CRM Solutions for YPO, NEPO and the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities. For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs). ALL DOCUMENTS AND QUESTIONS SUPPLIERS MUST COMPLETE AT THIS STAGE ARE: FOR LOT 1 (YPO CONTRACT): - Procurement Specific Questionnaire - All Lots (Online) - Conditions of Participation - All Lots (Online) - Mandatory Requirements (Questions) - All Lots (Online) - Mandatory Questions (Requirements) - Lot 1 Only (Online) - Shortlisting Questions - Lot 1 Only (Online) FOR LOT 2 (FRAMEWORK): - Procurement Specific Questionnaire - All Lots (Online) - Conditions of Participation - All Lots (Online) - Mandatory Requirements (Questions) - All Lots (Online) - Mandatory Requirements (Questions) - Lot 2 Only (Online) Keywords: system, customer, CRM
Timeline
- Completed: Tender published26 June 2025Current notice
- Completed: Submission date28 July 2025
About the buyer
YPO is a purchasing organisation owned and governed by a consortium of thirteen local authorities across Yorkshire and North West England. A joint committee of member councils oversees its work, meeting on a set timetable. Competitions span categories from ICT and energy to facilities, food and catering, and construction. Surpluses return to member authorities and customers instead of outside shareholders, since YPO is self-funded.
Over the past 5 years, most of YPO's contract awards have been in software and information systems, financial and insurance services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ypo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ypo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ypo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ypo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ypo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ypo.gov |
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