Friends & Family Test (FFT)
Details
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £95,522
- Duration
- 3 years
- Topic
- Survey analysis services
- Published
- 23 June 2025
- Source
- uk:contracts_finder
Tender description
For the provision of a Service that enables the Norfolk and Norwich University Hospital NHS Foundation Trust, The Queen Elizabeth Hospital NHS Foundation Trust and Norfolk Community Health and Care NHS Trust to meet their Friends and Family Test (FFT) regulatory requirements and to collect and act upon feedback from patients, visitors and carers in a consistent, organised and timely manner.
Timeline
- Completed: Award date1 April 2025
- Completed: Award published23 June 2025Current notice
- Next: Contract expiry date7 April 2028in 17 months
About the buyer
Norfolk and Norwich University Hospitals NHS Foundation Trust runs a teaching hospital for Norfolk and north Suffolk. The trust buys as an NHS trust with its own procurement team. Much collaborative buying runs through the Norfolk and Waveney Procurement Collaboration, a partnership of every NHS provider trust in the local Integrated Care System.
A forward pipeline of upcoming procurement opportunities is published and updated regularly.
Over the past 5 years, most of Norfolk and Norwich University Hospitals NHS Foundation Trust's contract awards have been in medical equipment and pharmaceuticals, health and social work and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov |
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