Awarded contract

Consumer Voice Research Framework

Details

Value
£2,000,000
Duration
4 years
Topic
Research and development services and related consultancy services
Published
9 June 2025

Tender description

Award of a contracts to four research companies to represent the voice of gambling consumers over a multi-year framework agreement. Suppliers will undertake Consumer Voice research of varying methodologies, including mixed methodologies, experimental research, in-depth qualitative (with a focus on hard-to-reach groups) and cost effective and time sensitive research.

Timeline

  1. Completed: Award date1 June 2025
  2. Completed: Award published9 June 2025
    Current notice
  3. Next: Contract expiry date31 May 2029in 3 years

About the buyer

Gambling Commission is a central government body regulating gambling in Great Britain, and its budget holders manage procurement across the organisation. Much of its buying runs through pre-agreed framework agreements, including those from the Crown Commercial Service. Smaller purchases go through a competitive process requiring at least three quotes before any public advert is needed. Every contract runs on standard government terms and conditions.

Over the past 5 years, most of the Gambling Commission's contract awards have been in business services, repair and maintenance and research and development.

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