Awarded contract

TSM survey 2025/2026

Details

Buyer: Thirteen Housing Group Ltd
Supplier(s): The Leadership Factor Limited
Value: £74,480
Duration: 2 years
Topic: Customer survey services
Published: 30 May 2025
Source: uk:find_a_tender

Tender description

The TSM Standard requires all registered providers to generate and report TSMs as specified by the regulator. The TSMs are a core set of performance measures against which all providers must publish their performance. The survey must follow the TSM survey question and the response scale for each question as required by the regulator. ## Contract award

Timeline

Completed: Award published30 May 2025
Current notice
Completed: Award date30 May 2025
Next: Contract expiry date22 May 2027in 6 months

About the buyer

Thirteen Housing Group is a housing association based in the North East. Specialist consultancy panels, including principal designers, are sourced through the Procurement Hub dynamic purchasing system. Suppliers are also expected to complete checks confirming their supply chains are free from modern slavery.

Over the past 5 years, most of Thirteen Housing Group Ltd's contract awards have been in construction work, software and information systems and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@thirteen-housing-group-ltd.gov