Contact Centre Software/Contact Centre as a Solution
Details
- Buyer
- Riverside
- Topic
- Communication software package
- Published
- 30 May 2025
- Source
- uk:find_a_tender
Tender description
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
Timeline
- Completed: Pre-tender published30 May 2025Current notice
About the buyer
Riverside is a Liverpool-based housing association with a Group Procurement department. Lower-value orders are bought on written quotes from approved suppliers, and formal tenders are required for larger contracts. Every supplier must report on and improve its sustainability performance throughout each contract term.
All approved contractors must hold SSIP accreditation through Alcumus SafeContractor.
Over the past 5 years, most of Riverside's contract awards have been in construction work, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@riverside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@riverside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@riverside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@riverside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@riverside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@riverside.gov |
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