Expired contract

Problem Debt Customer Engagement

Details

Buyer: Folkestone and Hythe District Council
Supplier(s): SIGMA CONNECTED LTD
Value: £40,000
Duration: 1 year
Topic: Collection agency services
Published: 20 May 2025
Source: uk:contracts_finder

Tender description

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.

Timeline

Completed: Award date10 September 2024
Completed: Award published20 May 2025
Current notice
Completed: Contract expiry date9 September 2025

About the buyer

Folkestone and Hythe District Council is a local authority covering the Kent coast, procuring goods, works and services for the district. Smaller purchases go through direct written quotes, while larger contracts move to open competitive tender. Governance for purchasing sits in Part 10 of the council's constitution.

Over the past 5 years, most of Folkestone and Hythe District Council's contract awards have been in construction work, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Commercial Director	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Category Lead	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov