Provision of a SaaS based ITSM solution to MLCSU.
Details
- Supplier(s)
- SUNRISE SOFTWARE SOLUTIONS
- Value
- £244,054
- Duration
- 2 years
- Topic
- Project management software package
- Published
- 15 May 2025
- Source
- uk:contracts_finder
Tender description
Sunrise IT Service Management (ITSM) is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across all your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
Timeline
- Completed: Award date1 April 2025
- Completed: Award published15 May 2025Current notice
- Next: Contract expiry date4 January 2027in 2 months
About the buyer
NHS Midlands and Lancashire CSU is an NHS commissioning support unit, a healthcare body with its own healthcare and non-clinical procurement teams. The healthcare procurement team takes NHS commissioners from market research through bid evaluation to contract award.
Clinical services are procured under the Provider Selection Regime, including Direct Award C, competitive and Most Suitable Provider processes. Goods and services are bought through tenders and mini-competitions run by senior procurement managers.
Over the past 5 years, most of NHS Midlands and Lancashire CSU's contract awards have been in software and information systems, IT services and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov |
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