Pre-Market Engagement – Patient Centred Contact Transformation (PCCT)

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Introduction Cwm Taf Morgannwg University Health Board (CTMUHB) is embarking on a highly ambitious programme of work that will see the transformation of our patient contact services. The purpose of the Pre-Market Engagement (PME) exercise is to understand the art of the possible in terms of innovative digital solutions to aid the transformation of patient centred contact services. The Health Board is seeking to understand the solutions currently available in the marketplace to help refine our overall requirements, prepare the market for a future opportunity, and explore the art of the possible in creating a world leading contact service for patients and citizens. We want to be able to maximise the opportunity of the latest technology to offer a simplified, responsive and omnichannel service. This transformation will be underpinned by the procurement of technological solutions that enable the redesign of the processes, communication mechanisms and functions that support patient contact throughout the patient pathway. Please note that this is not a call for competition. Background Cwm Taf Morgannwg University Health Board (CTMUHB) provides Primary, Secondary, Community and Mental Health Services to the 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. At Cwm Taf Morgannwg UHB, providing great health care to our community is our number one priority and we are committed to improving the outcomes for the patients and region that we serve. Every contact a patient has with our services will have a lasting impact and we want to provide the best possible service at every stage of the patient’s healthcare journey, making every contact count.