Awarded contract

IT Service Management Solutions Software

Details

Supplier(s)
CRAYON LIMITED
Value
£1,563,968
Duration
8 years
Topic
System management software package
Published
7 January 2025

Tender description

Hampshire County Council currently utilises IT Service Management (ITSM) tool, IVANTI. This software manages several key areas, including: Configuration Management Hardware Asset Management Knowledge Management/Self-Service Portal Service Catalogues and Requests The Council requires ongoing software licensing and support maintenance for this software and has awarded a contract for this. Call Off from the KSC Software Products and Associated Services framework, reference number Y23065.

Timeline

  1. Completed: Award published7 January 2025
    Current notice
  2. Completed: Award date26 January 2025
  3. Next: Contract expiry date25 January 2033in 6 years

About the buyer

Hampshire County Council buys as a local authority through its own Strategic Procurement Team. Tenders are advertised on the In-tend e-tendering portal, shared with Hampshire and Isle of Wight Fire and Rescue Service and neighbouring district councils. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. Existing contracts and frameworks are listed on Contracting Direct, shared with Hampshire Constabulary and the fire and rescue service. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.

Relevant CPV codes

  • 48781000 · System management software package

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