Awarded contract

FOI Customer Relationship Management System

Details

Duration
3 years
Topic
Customer Relation Management software package
Published
2 May 2025

Tender description

Provision of Infreemation, a dedicated cloud-based CRM solution specifically designed for managing and automating Freedom of Information (FOI) requests. ## Contract award

Timeline

  1. Completed: Award published2 May 2025
    Current notice
  2. Completed: Award date2 May 2025
  3. Next: Contract expiry date30 April 2028in 2 years

About the buyer

DFT Operator Limited is the Department for Transport's rail owning group and operator of last resort. The company runs publicly owned train operators including LNER, Northern Trains and Southeastern. A dynamic market for rail replacement bus and coach services lets the operators run call-off competitions.

Over the past 5 years, most of DFT Operator Limited's contract awards have been in business services, IT services and software and information systems.

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Decision makers

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