Oracle Support Renewal
Details
- Supplier(s)
- Phoenix Software Limited
- Duration
- 11 months
- Topic
- Information systems and servers
- Published
- 23 April 2025
- Source
- uk:find_a_tender
Tender description
Renew Oracle Policy Automation to maintain use of Navigator, Compass and the rulebase within the billing system, including the ongoing development to provide additional functionality (charging professional representatives). ## Contract award
Timeline
- Completed: Award published23 April 2025Current notice
- Completed: Award date23 April 2025
- Completed: Contract expiry date5 April 2026
About the buyer
Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.
Mini-competitions are run among suppliers on those frameworks.
Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-ombudsman-service.gov |
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