Expired contract

G-Cloud 14

Details

Value
£49,503
Duration
1 year
Topic
Project management software package
Published
25 April 2025

Tender description

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Timeline

  1. Completed: Award date1 January 2025
  2. Completed: Award published25 April 2025
    Current notice
  3. Completed: Contract expiry date31 December 2025

About the buyer

NHS Midlands and Lancashire CSU is an NHS commissioning support unit, a healthcare body with its own healthcare and non-clinical procurement teams. The healthcare procurement team takes NHS commissioners from market research through bid evaluation to contract award. Clinical services are procured under the Provider Selection Regime, including Direct Award C, competitive and Most Suitable Provider processes. Goods and services are bought through tenders and mini-competitions run by senior procurement managers. Suppliers register and respond on the unit's own eSourcing portal. Purchasing processes have held the CIPS Procurement Excellence Standard since 2019.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Midlands and Lancashire CSU's contract awards have been in software and information systems, IT services and communications equipment.

Relevant CPV codes

  • 48331000 · Project management software package

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

1 similar open tenders

See more open tenders related to G-Cloud 14.

Explore all open tenders

Related topics

Topics related to G-Cloud 14, ranked by notice volume.

View all topics
TopicCountValue
  1. 1,418
    £102.5bn

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.