Omnichannel Contact Centre Solution
Details
- Supplier(s)
- Puzzel Limited
- Value
- £2,261,782.12
- Duration
- 4 years
- Topic
- IT software package
- Published
- 4 April 2025
- Source
- uk:contracts_finder
Tender description
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
Timeline
- Completed: Award date1 April 2025
- Completed: Award published4 April 2025Current notice
- Next: Contract expiry date31 March 2029in 2 years
About the buyer
The Care Quality Commission buys as a central healthcare organisation through its commercial contracts team. Standard terms and conditions apply to most contracts.
A commercial pipeline lists larger upcoming procurements and is updated every six months. Pipeline notices cover opportunities expected within the next 18 months.
Over the past 5 years, most of the Care Quality Commission's contract awards have been in IT services, business services and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov |
9 similar open tenders
See more open tenders related to IT software package.
- Open tender
T26-121CRO Committee Management Software
- Open tender
T26-121CRO Committee Management Software
- Open tender
CPRD Feasibility Tool
Related topics
Topics related to Omnichannel Contact Centre Solution, ranked by notice volume.
- 1,452£103.1bn
- 4,657£217.2bn
Related buyers
Buyers similar to Care Quality Commission.
- 2,956£753.8m
- 1,763£172.5bn
- 1,203£13.7bn
- 822£8.9bn
- 547£16.2bn
- 505£4.2bn
- 445£130.8m
- 400£385.2m
- 379£1.8m
- 324£340.8m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.