Access Technology Client Support Service 2025-2027

Tender description

The company provide the following services: Accessibility helpdesk Assistive technology Assistive technology technical support Assistive technology-specific training Asset Management Co-ordination Assistive technology HR Advocacy – Training and support for line managers Employee well-being and accessibility counselling Lot 1: - Accessibility helpdesk – rapid response first-line specialist technical support to ensure supported users get the help they need when the need it to reduce client down time significantly. - Assistive technology solution maintenance – including updates, patches, configuration and profile changes required to support regular and continuous use. - Assistive technology technical support – addressing accessibility and user workflow issues and providing fixes for accessibility problems and incompatibilities introduced from corporate system updates (including problem investigation, remedial testing, access technology interface upgrades) - Assistive technology-specific training – specialised training or workarounds required to maximise user productivity and improve ease of use associated with access technology solutions in use. - Asset Management Co-ordination – in depth accessibility device management, with coordination of peripherals and fully accessible computer equipment, including swaps and substitutes, reducing employee downtime, and ensuring continuity of enablement. - Assistive technology HR Advocacy – Remediation and advocacy service to resolve disputes between employer and employee regrading accessibility issues and inclusion. - Training and support for line managers – Support, assistance and planning for line managers with guidance on accessibility management in the workplace. Providing disability awareness and counselling on reasonable adjustments. - Employee well-being and accessibility counselling – One-on-one counselling enables employees to overcome barriers to work, providing coping strategies to improve health, well-being, mental health and productivity.