Awarded contract

Connect to Support Hampshire

Details

Value
£368,000
Duration
4 years
Topic
IT services: consulting, software development, Internet and support
Published
1 March 2024

Tender description

To provide an online platform for information and advice which will provide a one stop shop for birth to death information that enables people to find relevant information easily and with limited clicks. a. It will provide one place for residents and stakeholders to go for birth to death information and advice on education, health and social care - high volume traffic to one source. b. One URL/site to drive traffic to, that has functionality on arrival to help residents get to the information they need easily with the fewest clicks possible. c. Utilise developments in digital space by exploring AI options and other search functionality. d. Maximise opportunity to 'push' relevant information based on search content potentially informed by chat bot knowledge base - potential for commercial benefits e.g. Care Technology and Private Pay offer. e. Continuity of information content and quality for residents and stakeholders. To also include provision of: • Hampshire PA Finder website • Self-assessment online tools • Trigger Tool e-learning package The Crown Commercial Services G-Cloud 13 framework was used to source a suitable provider to deliver the service.

Timeline

  1. Completed: Award published1 March 2024
    Current notice
  2. Completed: Award date1 April 2024
  3. Next: Contract expiry date31 March 2028in 17 months

About the buyer

Hampshire County Council buys as a local authority through its own Strategic Procurement Team. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.

Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.

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Decision makers

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