Provision of an IT Service Management ITSM
Details
- Buyer
- Cabinet Office
- Supplier(s)
- Freshworks Inc.
- Value
- £361,089
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 9 December 2024
- Source
- uk:contracts_finder
Tender description
SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
Timeline
- Completed: Award date30 November 2024
- Completed: Award published9 December 2024Current notice
- Completed: Contract expiry date30 November 2025
About the buyer
The Cabinet Office is a central government ministerial department that supports the Prime Minister, with its own commercial teams handling procurement. Much of its procurement runs through framework agreements, including those set up by the Crown Commercial Service. The department publishes targeted actions to increase its business with small and medium-sized enterprises. Central commercial teams based here combined with the Crown Commercial Service in 2026 to form the Government Commercial Agency.
Over the past 5 years, most of the Cabinet Office's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov |
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