End User Services
Details
- Supplier(s)
- LITTLE FISH (UK) LIMITED
- Value
- £3,679,242.55
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 5 December 2024
- Source
- uk:find_a_tender
Tender description
The London Borough of Croydon is seeking a supplier for End User Services. All suppliers listed under Lot 3a (End User Services) and Lot 3c (Technical Management) on the Crown Commercial Services (CCS) Technology Services 3 Framework were invited to tender for this service. The objective is to establish a hybrid service model that combines both outsourced and in-house services. Lot 1: The Council has invited all suppliers listed on the Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and Lot 3c (Operational Services - Technical Management) to submit tenders for this service. Invitations to Tender were sent through the Council's e-tendering portal to all 93 companies listed in both Lots of the framework. Bidders were given 34 days to respond to the invitation. The outsourced services include: - Service Desk Management - Device Management - Technical Support This contract aims to support the Council's ICT priorities and deliver a modern ICT service for users. The goal is to facilitate quick changes that improve the agility and efficiency of the Council. This notice indicates the intention to award a contract based on the Crown Commercial Services RM6100 Technology Services 3 framework agreement, following a competitive process. The contract will last for 60 months, starting on the 16th of March 2025. with no allowable extensions.
Timeline
- Completed: Award date13 November 2024
- Completed: Award published5 December 2024Current notice
About the buyer
London Borough of Croydon is a local authority procuring for the borough. Every procurement follows the council's Tenders and Contract Regulations 2024, its internal rulebook for value-for-money contracts. Since July 2023 a statutory Improvement and Assurance Panel has held powers to direct council decisions where value for money falls short.
Over the past 5 years, most of London Borough of Croydon's contract awards have been in business services, IT services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov |
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