ITSM Helpdesk Software (Freshservice)
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £47,736
- Topic
- Software package and information systems
- Published
- 18 November 2024
- Source
- uk:find_a_tender
Tender description
The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software). Lot 1: The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.
Timeline
- Completed: Award date7 November 2024
- Completed: Award published18 November 2024Current notice
About the buyer
NHS North East London ICB commissions healthcare services for seven London boroughs as an NHS integrated care board. Competitive tenders follow the ICB's own procurement policy, run as a clear and transparent process. North East London ICB hosts the NHS London Commercial Hub. The Hub runs procurement for four London ICBs and the NHS England regional team.
Any Qualified Provider arrangements, direct awards and non-competitive routes are also used alongside open tendering.
Over the past 5 years, most of NHS North East London ICB's contract awards have been in health and social work, IT services and public administration and defence.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-north-east-london-icb.gov |
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