712238452 - Provision of Subscriber Contract Relationship Manager
Details
- Buyer
- Ministry of Defence
- Supplier(s)
- Dataware Consultancy Centre Limited
- Value
- £808,092
- Duration
- 4 years
- Topic
- Software package and information systems
- Published
- 19 November 2024
- Source
- uk:contracts_finder
Tender description
The requirement is for a fully integrated Customer Relationship Management (CRM) Tool, to improve the communication with, management of, and support to Service Personnel (Regulars and Reserves), veterans and families (including the bereaved).
Timeline
- Completed: Award date13 November 2024
- Completed: Award published19 November 2024Current notice
- Next: Contract expiry date12 November 2028in 2 years
About the buyer
The Ministry of Defence is a ministerial department that runs its acquisition and procurement activity through a dedicated commercial function, led by the Director Commercial. Defence Equipment & Support buys, supports and supplies equipment such as jets, warships and armoured vehicles for the armed forces. The Defence Infrastructure Organisation plans, builds and maintains the defence estate separately from equipment procurement. Suppliers can register on the Defence Sourcing Portal, the department's end-to-end eProcurement system for contract opportunities. Many purchasing agreements sit on the MOD Framework Library, its central list of framework routes to market.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Ministry of Defence's contract awards have been in IT services, architectural and engineering services and repair and maintenance.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ministry-of-defence.gov |
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