TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Details
- Value
- €100,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 November 2024
- Submission
- 12 December 2024
- Source
- ie:e_tenders
Tender description
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Timeline
- Completed: Tender published6 November 2024Current notice
- Completed: Submission date12 December 2024
About the buyer
Electricity Supply Board (ESB) is an Irish utility based in Dublin. Competitive tendering is the standard procurement practice. Contract thresholds are set by the Utilities Directive. ESB Networks, ESB Generation and Trading, ESB Enterprise Services and Electric Ireland all use Supply-Line.
Over the past 5 years, most of ESB's contract awards have been in IT services, architectural and engineering services and construction work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@electricity-supply-board-esb.gov |
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