ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System
Details
- Value
- £151,667
- Topic
- Software package and information systems
- Published
- 29 October 2024
- Submission
- 28 November 2024
- Source
- uk:find_a_tender
Tender description
The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service Lot 1: The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service
Timeline
- Completed: Tender published29 October 2024Current notice
- Completed: Submission date28 November 2024
About the buyer
The Department of Finance is a Northern Ireland devolved department housing Construction and Procurement Delivery (CPD), the central purchasing body for departments, agencies and arm's length bodies. Every tender is advertised on eTendersNI, the portal introduced in April 2015 for Northern Ireland public bodies. Suppliers register on the portal with a free D-U-N-S number. Two CPD divisions buy separately, covering supplies and services, and construction works and services. A published pipeline lists planned procurements and preliminary market engagement opportunities. Both divisions are among six Centres of Procurement Expertise, alongside the Education Authority and the Housing Executive.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Department of Finance's contract awards have been in business services, construction work and IT services.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48600000 · Database and operating software package
- 48780000 · System, storage and content management software package
- 48800000 · Information systems and servers
- 72000000 · IT services: consulting, software development, Internet and support
- 72212731 · File security software development services
- 72212732 · Data security software development services
- 72212780 · System, storage and content management software development services
- 72212783 · Content management software development services
- 72222300 · Information technology services
- 72400000 · Internet services
- 72500000 · Computer-related services
- 72700000 · Computer network services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-finance.gov |
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