Transactional Customer Feedback Platform
Details
- Supplier(s)
- Voicescape Limited
- Value
- 71,800
- Duration
- 2 years
- Topic
- Platform interconnectivity software package
- Published
- 10 October 2024
- Source
- uk:contracts_finder
Tender description
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
Timeline
- Completed: Award date24 June 2024
- Completed: Award published10 October 2024Current notice
- Completed: Contract expiry date23 June 2026
About the buyer
West Lancashire Borough Council is a local authority in Lancashire, procuring goods, services and capital works for the borough and its residents. An electronic purchasing system lets the council trade and correspond with suppliers online.
Over the past 5 years, most of West Lancashire Borough Council's contract awards have been in business services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov |
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