ITSM (IT Management Service) Solution
Details
- Topic
- Office and computing machinery, equipment and supplies except furniture and software packages
- Published
- 9 October 2024
- Submission
- 8 November 2024
- Source
- uk:find_a_tender
Tender description
This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability. Lot 1: This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.
Timeline
- Completed: Tender published9 October 2024Current notice
- Completed: Submission date8 November 2024
About the buyer
London & Quadrant Housing Trust is a leading housing association and residential developer working across London, the South East and beyond.
A forward-looking procurement pipeline sets out upcoming opportunities under the Procurement Act 2023.
Over the past 5 years, most of London & Quadrant Housing Trust's contract awards have been in business services, financial and insurance services and architectural and engineering services.
Relevant CPV codes
- 30000000 · Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov |
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