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Awarded contract

Charitable CRM System

Details

Buyer
NHS Wales - Shared Services Partnership
Supplier(s)
Cmac Computer Systems Limited
Value
100,000
Topic
Information technology services
Published
11 October 2024
Source
uk:sell2wales

Tender description

A Customer Relationship Management (CRM) system is an essential tool for many charities. It brings together all a charity’s relationships into one place, with features for analysis, reporting, and automation. Cardiff and Vale UHB's Health Charity has a requirement for a Charitable CRM System as their annual income has reached a certain threshold which means a licence from the Gambling Commission is essential to continue to operate. The awarded platform will simplify administrative tasks, provide fully integrated lottery and raffle modules whilst being fully licenced and regulated by the Gambling Commission. The contract is awarded until the 31st January 2026 with an option to extend up to the 31st July 2029.

Timeline

  1. Award date5 September 2024
  2. Award published11 October 2024
    Current notice

About the buyer

NHS Wales - Shared Services Partnership is hosted by Velindre NHS Trust and buys as a healthcare body for every health board and trust in Wales through its Procurement Services division. Tenders are advertised on Sell2Wales and run through the eTenderWales portal. Frameworks cover capital equipment, pharmaceuticals, clinical supplies, food, utilities, maintenance, IT and the commissioning of healthcare services. Local procurement teams work with each health board alongside sourcing, supply chain and accounts payable teams. Where appropriate, tenders are split into smaller lots so SMEs can bid.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Wales - Shared Services Partnership's contract awards have been in health and social work, medical equipment and pharmaceuticals and repair and maintenance.

Relevant CPV codes

  • 72222300 · Information technology services

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
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