GB-Glasgow: IVR Review Services
Details
- Value
- £75,000
- Topic
- Computer-related professional services
- Published
- 25 January 2024
- Submission
- 14 February 2024
- Source
- uk:contracts_finder
Tender description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Timeline
- Completed: Tender published25 January 2024Current notice
- Completed: Submission date14 February 2024
About the buyer
Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Delivery partners have joined through a technology transformation procured by competitive tender.
A forward pipeline lists upcoming opportunities ahead of the largest contracts.
Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@student-loans-company.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@student-loans-company.gov |
4 similar open tenders
See more open tenders related to Computer-related professional services.
Related topics
Topics related to GB-Glasgow: IVR Review Services, ranked by notice volume.
- 1,236£133.3bn
- 2,709£158.7bn
Related buyers
Buyers similar to Student Loans Company.
- 167£470.6m
- 97£14.9m
- 85£74.5m
- 72£8.5m
- 64£45.3m
- 62£13.3m
- 60£13.7m
- 46£7.9bn
- 41£11.4m
- 39£11.1m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.