Interim IT Operations Engineer

Tender description

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. We're on the hunt for an experienced IT Support Specialist. The ideal candidate will be well-versed in supporting medium-sized organizations, bringing in-depth expertise across a range of platforms and tools, from Microsoft Endpoint Manager (InTune) to Office 365 administration. This role will be key in supporting the organisation through a period of transition to an outsourced provider as well as key to the growth of the organisation. Key Deliverables / Responsibilities: IT Support - Provide top-tier IT support tailored to the needs of medium-sized organizations. - Troubleshoot and resolve IT issues promptly, ensuring minimal disruption to operations. Microsoft Endpoint Manager (InTune) - Deliver support and administration for Microsoft Endpoint Manager (InTune). - Manage device configurations, updates, and security policies through InTune. Desktop Support - Offer dedicated support for desktop systems, handling software and hardware issues. Microsoft/Office 365 Administration and Support - Administer, manage, and support Office 365 applications and users. - Address any access, email, or application-related issues within the Microsoft/Office 365 suite. SharePoint Support - Assist with SharePoint administration, permissions, and troubleshooting. - Ensure optimal performance and user experience within SharePoint. Device Support - Provide support for a variety of devices including laptops and mobile devices, ensuring they are secure, updated, and optimised for performance. - Handling Starters, Movers and Leavers - setting up devices and running through inductions as required. IT Security - Uphold IT security best practices across all responsibilities. - Assist in monitoring and mitigating potential security threats.