Single Party framework agreement for the provision, implementation and support of an Enterprise Resource Planning (ERP) system together with related services for Waterways Ireland

Tender description

Expressions of interest are invited from suitably qualified Applicants interested in being considered for the provision of an Enterprise Resource Planning System plus related services to the Contracting Authority. The Contracting Authority currently manages the business through individual / non-interfaced systems with a heavy reliance on MS Office products. The intention is to replace these with a new Finance, Project Management, Asset Management, and Work Force Management solution. Ideally these should be integrated as an ERP solution; however, consideration will be given to separate systems that can seamlessly integrate with each other. Delivery may be achieved by implementing this in a phased approach. The successful supplier will work with the Contracting Authority to ensure the system and processes are developed to maximise the return on investment. By transitioning to a unified system, the Contracting Authority can automate tasks, reduce reliance on manual data manipulation, and improve workflow efficiency, thereby enhancing the overall business management and reporting framework. This new system should offer robust self-serve capabilities, thereby reducing the dependency on the individual centralised functions for routine tasks. For the Contracting Authority to fully capitalise on the benefits of these recommendations, organisational change management is crucial. There will be the need for comprehensive training programmes and support mechanisms to ensure that employees are well equipped to utilise the new system. The Contracting Authority is therefore looking for service providers who can provide the following: - An off the shelf package that can satisfy the requirements listed here. - Experience gained in the design, configuration, implementation and support of similar projects. - The ability to manage the delivery of this project to an agreed timeframe with minimal disruption to the Contracting Authority, helping reduce the total cost of ownership. - Experience gained in the implementation of an ERP System. This ERP solution, should bring together the Contracting Authority’s core business functions, using a shared database to support and connect the key business activities (Project Management, Finance, Asset Management and Works Management). This will provide the Contracting Authority with a single source of accurate information and will help automate many processes, whilst providing dashboards and other reporting tools that provide digestible, real-time views of information from across the organization. The Contracting Authority’s assumption is this will be a cloud hosted solution. The Contracting Authority is agnostic as to which cloud solution partners propose using. Additional in scope functionality may be required in the final system specification or throughout the lifetime of the framework agreement.