Expired contract

Recycling Centre Booking - Telephony Service

Details

Supplier(s)
Angel Call-Handling Ltd
Value
£80,000
Duration
2 years
Topic
Telephone-answering services
Published
29 August 2024

Tender description

Hampshire County Council are looking to appoint an experienced and capable call handling operator to manage their Household Waste Recycling Centre Telephone Booking Service. This service provides booking support to residents who are unable to book an appointment to visit the recycling centre online

Timeline

  1. Completed: Award published29 August 2024
    Current notice
  2. Completed: Award date30 September 2024
  3. Completed: Contract expiry date29 September 2026

About the buyer

Hampshire County Council buys as a local authority through its own Strategic Procurement Team. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.

Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.

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Decision makers

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