Customer Engagement Platform (Request for Information)
Details
- Topic
- Software package and information systems
- Published
- 20 August 2024
- Submission
- 12 September 2024
- Source
- uk:bluelight
Tender description
North Yorkshire Council are seeking a flexible platform to deliver customer engagement capabilities, encompassing CRM, case management and online portals. The Council is requesting information from suppliers to help determine the scope and feasibility of its requirement, to understand the range of potential solutions available in the market, and to assist with drafting a potential future tender specification for a Customer Engagement Platform.
Timeline
- Completed: Tender published20 August 2024Current notice
- Completed: Submission date12 September 2024
About the buyer
North Yorkshire Council is a unitary local authority formed in April 2023, replacing the former county council and seven district and borough councils. Tendering opportunities are advertised on YORtender, the council's electronic procurement platform. Opportunities above the national procurement thresholds are also published on the Find a Tender Service. Some contracts run through framework agreements with multiple suppliers, others go to a single provider. Individual purchases are led by service managers and commissioners in each service area. Contracts above a set value are also listed in a public register on the council's Data North Yorkshire website.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of North Yorkshire Council's contract awards have been in transport services, construction work and IT services.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72200000 · Software programming and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-yorkshire-council.gov |
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