IT Service Management Tool (
Details
- Supplier(s)
- TOPdesk UK Ltd
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 July 2024
- Source
- uk:find_a_tender
Tender description
NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use. Lot 1: NGN have awarded a contract to Topdesk. This is the IT Service Management Tool (ITSM) used by the Colleague Care Team to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
Timeline
- Completed: Award published23 July 2024Current notice
- Completed: Award date4 September 2024
About the buyer
Northern Gas Networks is a gas distribution utility based in Leeds, with its own Procurement Team. The team buys goods, works and services across all supply categories. Framework tenders include the IT Hardware, Software and Consumables framework.
Over the past 5 years, most of Northern Gas Networks's contract awards have been in construction work, architectural and engineering services and software and information systems.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov |
130 similar open tenders
See more open tenders related to IT Service Management Tool (.
- Open tender
MBC-1728 Income Recovery IT Solutions
- Open tender
Fixed Asset Management System
- Open tender
ICT-26-005 - Fixed Asset Management System
Related topics
Topics related to IT Service Management Tool (, ranked by notice volume.
- 1,591£11.1bn
- 776£2.3bn
Related buyers
Buyers similar to Northern Gas Networks.
- 142£1.0bn
- 99£6.7bn
- 98£145.4m
- 88£2.9bn
- 68£2.8bn
- 49£7.4bn
- 48£3.4bn
- 47£7.2bn
- 40£48.9m
- 38£856.0m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.