Information Systems Managed Service - Market Engagement

Tender description

Following completion of the Works on the Thames Tideway Tunnel (TTT) project, Bazalgette Tunnel Limited (trading as Tideway) will be transitioning from a construction project to a “steady state” utility company responsible for the long term ownership, financing and (where relevant) maintenance of the TTT so that it is available for use in conjunction with Thames Water's sewer network. Tideway is therefore exploring service delivery options for outsourcing Information Systems to consolidate various services to a single holistic managed service provider. Tideway is inviting suppliers in relevant industries to respond initially to a market engagement questionnaire so that Tideway can better understand the industry, its capabilities, capacity and appetite for a potential service package. To express interest in this opportunity and to receive the market engagement documentation, suppliers should register through emailing procurement@tideway.london with relevant organisation and individual contact details. Suppliers who register will then be provided with a market engagement briefing paper which will provide further details of the package in question and a market engagement questionnaire for review and completion for issue back to Tideway. Information provided will assist with internal procurement planning prior to issue of Pre-Qualification Questionnaire, currently planned later this year. Further details of Tideway as an organisation and the Thames Tideway Tunnel project can be found at www.Tideway.London. Lot 1: Tideway as a company currently comprises circa 250 end users and includes functions and related systems, applications, and general operating model appropriate to support a large infrastructure project. However the Tideway project is approaching completion and the organisation will transition from a project into a long term “steady state” model. At steady state end user numbers will reduce to 30-40 with core functions covering Finance (treasury), Regulation, limited physical (tunnel) maintenance and corporate services. Tideway is therefore exploring service delivery options for outsourcing Information Systems to consolidate various services to a single holistic managed service provider, with services commencing around June 2025. The service provider will also assist Tideway in ongoing consolidation of providers and services, managing the reduction of end users during the transition period, and close-out of construction-phase applications and associated data archiving. With the target of achieving steady state service, application and user landscape around December 2026. Key service requirements will include, but not limited to : • Service Operations • Service Management • Networks • Security • Information Management • Project Management (professional services) Further details of Tideway as an organisation and the Thames Tideway Tunnel project can be found at www.Tideway.London.