CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES
Details
- Buyer
- capitalEsourcing
- Supplier(s)
- Hitachi Solutions Europe Ltd
- Value
- £3,400,000
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 18 January 2024
- Source
- uk:contracts_finder
Tender description
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management (CRM) Solution. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557.13. The contract will be established for an initial duration of 24 months (inclusive of a break clause after 3 months), with the option to extend for a further 12 months at RBKC's discretion.
Timeline
- Completed: Award date17 January 2024
- Completed: Award published18 January 2024Current notice
- Completed: Contract expiry date16 January 2026
About the buyer
capitalEsourcing is the eSourcing and contract management service of Westminster City Council, a local government organisation. The procurement team, contract managers and suppliers run live contracts in the same system, with deadline alerts and KPI scorecards.
Over the past 5 years, most of capitalEsourcing's contract awards have been in business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov |
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