DWP - Digital Customer Experience Augmented Resource
Details
- Supplier(s)
- Capgemini UK plc
- Value
- £1,450,000
- Duration
- 1 year
- Topic
- Systems and technical consultancy services
- Published
- 10 July 2024
- Source
- uk:contracts_finder
Tender description
Augmented resources to support DWP's customer experience and advanced customer support teams within Digital Modernisation and Efficiency.
Timeline
- Completed: Award date17 June 2024
- Completed: Award published10 July 2024Current notice
- Completed: Contract expiry date16 June 2025
About the buyer
The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Larger contracts are advertised on Find a Tender, with suppliers registering through the Atamis eSourcing portal. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities. Commercial teams engage the market early through in-person and online supplier events.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.
Relevant CPV codes
- 72220000 · Systems and technical consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov |
18 similar open tenders
See more open tenders related to DWP - Digital Customer Experience Augmented Resource.
- Open tender
ICT Data Platform Consultancy Services
- Open tender
Digital Analytics Services
- Open tender
Management Consultancy Dynamic Market
Related topics
Topics related to DWP - Digital Customer Experience Augmented Resource, ranked by notice volume.
- 4,653£127.0bn
Related buyers
Buyers similar to Department For Work and Pensions (DWP).
- 1,704£67.8bn
- 868£126.6bn
- 813£1.6bn
- 687£160.5bn
- 504£10.0bn
- 387£1.6bn
- 321£1.5bn
- 299£1.7bn
- 288£673.2m
- 225£222.0bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
