IT2899C- Competitive Dialogue Procedure for Customer Relationship Management (CRM) System for the University Of Limerick (UL)
Details
- Value
- €9,000,000
- Topic
- Software package and information systems
- Published
- 1 July 2024
- Submission
- 29 July 2024
- Source
- ie:e_tenders
Tender description
University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation. University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.
Timeline
- Completed: Tender published1 July 2024Current notice
- Completed: Submission date29 July 2024
About the buyer
Education Procurement Service (EPS) is Ireland's national sourcing hub for the education sector, buying for schools, Education and Training Boards and higher education institutions. Framework agreements it manages span laboratory equipment and chemicals, library resources and agriculture and veterinary services.
A monthly contract completion database tracks drawdowns, mini-competitions and one-off requisitions across its frameworks.
Over the past 5 years, most of EPS's contract awards have been in laboratory and precision equipment, electrical equipment and lighting and medical equipment and pharmaceuticals.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@education-procurement-service-eps.gov |
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