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Expired contract

Project to Manage a Service Management Toolkit

Details

Buyer
Police Digital Service
Supplier(s)
ILLUMINET SOLUTIONS LIMITED
Value
£111,252
Duration
6 months
Topic
Systems and technical consultancy services
Published
10 May 2024
Source
uk:contracts_finder

Tender description

A modern cloud-based solution for IT Service Management lays the foundation for digital transformation, which is exactly the direction Police Digital Service (PDS) wish to strive towards. In doing so PDS require the tools to be able to facilitate such a transformation. PDS's current processes are fragmented and aren't captured within in one tool, which is increasing the difficulty to identify and resolve incidents. PDS have procured the ServiceNow platform to streamline and modernise incident and configuration management, this now requires implementation and project managing.

Timeline

  1. Award date1 April 2024
  2. Award published10 May 2024
    Current notice
  3. Contract expiry date30 September 2024

About the buyer

Police Digital Service is a blue-light technology body serving UK policing, funded jointly by forces and the Home Office. The organisation delivers the National Policing Digital Strategy alongside law enforcement, industry and government partners. A dedicated commercial team gives police forces and suppliers ethical, impartial guidance on live tenders. Responsibility for procuring national policing IT frameworks and contracts moved to BlueLight Commercial on 1 April 2024.

Over the past 5 years, most of Police Digital Service's contract awards have been in IT services, education and training and software and information systems.

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