CNS PTAC Digital Contact Centre Implementation
Details
- Supplier(s)
- Monstarlab UK Limited
- Value
- £120,000
- Duration
- 3 months
- Topic
- Information systems or technology strategic review and planning services
- Published
- 3 May 2024
- Source
- uk:contracts_finder
Tender description
NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS), to Monstarlab UK Limited. This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement (RM1557.13), Lot 3: Cloud Support.
Timeline
- Completed: Award date15 January 2024
- Completed: Contract expiry date30 April 2024
- Completed: Award published3 May 2024Current notice
About the buyer
NHS South, Central and West Commissioning Support Unit is a healthcare buyer, an NHS commissioning support unit that runs procurement for integrated care boards, NHS trusts and healthcare providers. A healthcare procurement team runs end-to-end tendering for clinical services. A Dynamic Purchasing System covers commonly sourced goods and services such as orthodontics, consultancy and IT solutions.
Over the past 5 years, most of NHS South, Central and West Commissioning Support Unit's contract awards have been in software and information systems, IT services and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov |
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