CJ720 Clearing Contact Centre - RM6116 Network Services 3
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £342,000
- Duration
- 3 years
- Topic
- Communication software development services
- Published
- 18 April 2024
- Source
- uk:contracts_finder
Tender description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Timeline
- Completed: Award date16 April 2024
- Completed: Award published18 April 2024Current notice
- Next: Contract expiry date15 April 2027in 5 months
About the buyer
Leeds Beckett University is a higher education institution in Leeds with its own procurement team. The Head of Procurement reports to the Director of Finance. Much purchasing uses collaborative framework agreements from NEUPC, NWUPC, SUPC, TUCO, the Government Commercial Agency and YPO. The university has also set up its own frameworks, including legal services and music equipment. Procurement is benchmarked each year through the HEPA Procurement Value Survey.
Over the past 5 years, most of Leeds Beckett University's contract awards have been in furniture and furnishings, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leeds-beckett-university.gov |
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