Cloud Contact Centre Services
Details
- Supplier(s)
- Puzzel Limited
- Value
- £809,897
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 11 April 2024
- Source
- uk:contracts_finder
Tender description
This contract is for the provision of a SAAS Cloud Contact Centre Service. Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services Framework Agreement GCloud 13. Please note the awarded value is for the initial 3 years only. We reserved the right to extend the contract by a further 12 months and uplift the contract value accordingly. If Ofsted activate the extension on a like-for-like basis we will not publish a new award notice.
Timeline
- Completed: Award published11 April 2024Current notice
- Completed: Award date1 November 2024
- Next: Contract expiry date31 October 2027in 12 months
About the buyer
Ofsted is a non-ministerial department that inspects and regulates schools, childcare and children's social care. Suppliers are at times shortlisted from the Research Marketplace dynamic purchasing system. A service desk procurement uses the Government Commercial Agency's Technology Services 4 framework. Past tenders cover DBS services, independent complaints adjudication and a regulatory case management system. More than 2,000 inspectors are contracted directly to carry out inspections.
Over the past 5 years, most of Ofsted's contract awards have been in business services, IT services and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-for-standards-in-education-children-s-services-and-skills-ofsted.gov |
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