Expired contract

BT46 - RM1557.13- Customer Satisfaction Feedback and Insights

Details

Buyer: capitalEsourcing
Supplier(s): ROL Solutions Ltd
Value: £62,807
Duration: 2 years
Topic: Customer survey services
Published: 10 April 2024
Source: uk:contracts_finder

Tender description

The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses. This is stage 2 of the implementation.

Timeline

Completed: Award date1 February 2024
Completed: Award published10 April 2024
Current notice
Completed: Contract expiry date31 January 2026

About the buyer

capitalEsourcing is the eSourcing and contract management service of Westminster City Council, a local government organisation. The procurement team, contract managers and suppliers run live contracts in the same system, with deadline alerts and KPI scorecards.

Over the past 5 years, most of capitalEsourcing's contract awards have been in business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@capitalesourcing.gov
Commercial Director	+44 •••• ••••••	••••••••@capitalesourcing.gov
Procurement Manager	+44 •••• ••••••	••••••••@capitalesourcing.gov
Category Lead	+44 •••• ••••••	••••••••@capitalesourcing.gov
Senior Buyer	+44 •••• ••••••	••••••••@capitalesourcing.gov
Contracts Manager	+44 •••• ••••••	••••••••@capitalesourcing.gov