Housing Customer Care Design and Set up of the training programme - AWARD
Details
- Duration
- 1 year
- Topic
- Human resources management consultancy services
- Published
- 2 April 2024
- Source
- uk:contracts_finder
Tender description
The Council is seeking to engage a supplier for the Training of staff within the Housing directorate with enhanced customer care skills, knowledge and behaviours to make a real difference to the interactions with our customers. The requirement is to train circa 400 members of staff and 80 managers. This opportunity is available on https://in-tendhost.co.uk/croydontenders/
Timeline
- Completed: Award date1 February 2024
- Completed: Award published2 April 2024Current notice
- Completed: Contract expiry date31 January 2025
About the buyer
London Borough of Croydon is a local authority procuring for the borough. Suppliers register on the council's e-procurement portal, In-Tend, to view current, forthcoming and awarded tenders. Every procurement follows the council's Tenders and Contract Regulations 2024, its internal rulebook for value-for-money contracts. Contracts above a set value threshold require suppliers to register on the government's Central Digital Platform with a verified identifier. A No PO No Pay policy requires a purchase order before any supplier begins work. Since July 2023 a statutory Improvement and Assurance Panel has held powers to direct council decisions where value for money falls short.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Croydon's contract awards have been in business services, IT services and health and social work.
Relevant CPV codes
- 79414000 · Human resources management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-croydon.gov |
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